This video was created for students enrolled in my college PC Hardware class. This video is the third in the series on soft skills associated with a career working with computer hardware. In this video you’ll learn the importance of working professionally and customer communication. Specifically you’ll learn how to maintain system logs, gather requirements, plan your work and create contingency plans, create and run acceptance tests, and effectively communicate with customers. The college class can be accessed at https://tonysako.com/home/pc-hardware/